{"id":417,"date":"2023-07-19T13:24:27","date_gmt":"2023-07-19T10:24:27","guid":{"rendered":"https:\/\/retouch4me.oxem.dev\/ru\/?page_id=417"},"modified":"2023-08-16T17:10:53","modified_gmt":"2023-08-16T14:10:53","slug":"support","status":"publish","type":"page","link":"https:\/\/rmecms.hz.labs.retouch4.me\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-417","page","type-page","status-publish","hentry","entry"],"acf":{"faq-section":[{"question":"How much are Retouch4me Plugins?","answer":"Retouch4me Photoshop Panel FREE<\/b>\r\nRetouch4me Frequency Separation FREE<\/b>\r\n

\r\nAll prices are in USD.<\/p>\r\n

\r\n\u2022 Retouch4me Heal $124
\r\n\u2022 Retouch4me Dodge&Burn $149
\r\n\u2022 Retouch4me Eyes Bundle (Eye Vessels + Eye Brilliance) $124
\r\n\u2022 Retouch4me Portrait Volumes $124
\r\n\u2022 Retouch4me Clean Backdrop $149
\r\n\u2022 Retouch4me Skin Tone $124
\r\n\u2022 Retouch4me White Teeth $124
\r\n\u2022 Retouch4me Fabric $124
\r\n\u2022 Retouch4me Skin Mask $124
\r\n\u2022 Retouch4me Mattifier $124
\r\n\u2022 Retouch4me Color Match $124
\r\n

\r\nIt is a one-time purchase of the perpetual license with free updates. 3 keys for different devices of one user.<\/b>"},{"question":"What are system requirements?","answer":"Operating systems<\/b>\r\n

\r\n\u2022 Windows 7 (x64), Windows 10 (x64)
\r\n\u2022 macOS: 10.14+
\r\n

\r\nHardware<\/b>\r\n

\r\n\u2022 at least 6 Gb of RAM
\r\n\u2022 64-bit (x64) processor, 1.2 GHz or faster
\r\n\u2022 PC: GPU with 4GB RAM or CPU with OpenCL 1.1 support
\r\n\u2022 MAC: 2015 or later, Intel, M1 or M2 CPU's
"},{"question":"Can Retouch4me plugins work as standalone software?","answer":"Retouch4me plugins can also work as a standalone software. They can also be used as an external editor in Adobe Lightroom and Capture One."},{"question":"How many computers can I install the plugin onto?","answer":"If you buy any plugin for personal usage after buying one license you will have 3 keys, but if you change your hardware or reinstall operating system you will need a new key. In 6 months you can ask Support for more keys if you used up all 3.\r\n

\r\nIf you buy the plugin for company usage you need to get a license for each computer (working place), but you are not limited by the keys for it. Just write to support and ask for more keys."},{"question":"Are there any additional payments, do I have to pay for the updates of the plugins in the future?","answer":"Updates are free."},{"question":"I cannot make a payment for the program for some reason. What should I do?","answer":"Write to online Chat or contact Support via email support@retouch4.me. You will be sent details of the payment method that suits you."},{"question":"How do I activate the plugin? What is the Installation ID and how do I find it?","answer":"\u2022 Download the plugin from your personal account and run it. The Registration form opens (as shown above). It will show your Installation ID. Installation ID is a unique code for your computer. It is generated by the program.\r\n

\r\n\u2022 Copy Installation ID, paste it in the form for Activation key in your personal account and generate Response key."},{"question":"How to update Retouch4me plugins?","answer":"To update Retouch4me plugins you need to log in to your personal account, download a newer version and install it."},{"question":"I get OpenCL error when working with the plugin","answer":"1. If you have an Intel Core CPU, download and install Intel OpenCL drivers. You can find download link here:\r\nhttp:\/\/registrationcenter-download.intel.com\/akdlm\/irc_nas\/12512\/opencl_runtime_16.1.2_x64_setup.msi\r\n

\r\n2. Open Windows Registry Editor (regedit.exe): press Window+R, type \"regedit\", click Ok. Find the path of the plugin that has OpenCL error, for example Retouch4me Portrait Volumes:\r\nHKEY_CURRENT_USERSoftwareRetouch4me Portrait Volumes\r\n

\r\nChange the value of the attribute ailayersFlags<\/b> to 1.\r\n

\r\n3. Relaunch the program."},{"question":"How to switch the graphics card for the plugin to work (Windows only)?","answer":"1. Open Windows Registry Editor (regedit.exe): press Window+R, type \"regedit\", click Ok. Find the path of the plugin, for example Retouch4me Dodge&Burn:\r\nHKEY_CURRENT_USERSOFTWARERetouch4me Dodge Burn\r\n

\r\n2. Find the ailayersFlags attribute. If the value of the attribute is 0, the most powerful graphics card will be used, a value of 1 includes the second most powerful graphics card, 2 - the third one, and so on.\r\n

\r\n3. Relaunch the program."}],"support":{"inner":{"title":"Contact us at online chat for quick help","description":"

Average response time during business hours is 2 hours. Response time may be longer during high-volume periods.<\/p>\r\n

GMT+3 time zone business hours Monday through Friday.<\/p>\r\n

London (GMT) 7am - 3pm<\/p>\r\n

Tallinn (GMT+3) 10am - 6pm<\/p>\r\n

Tokyo (GMT+9) 4pm - 12am<\/p>\r\n

Sydney (GMT+11) 6pm - 2am<\/p>\r\n

Los Angeles (PST) 11pm - 7am<\/p>\r\n

New York (EST) 2am - 10am<\/p>"},"text":"For technical support use Support tab in your personal account to submit a request."},"metatags":{"title":"Retouch4me Support \u2014 \u0447\u0430\u0441\u0442\u043e \u0437\u0430\u0434\u0430\u0432\u0430\u0435\u043c\u044b\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u044b \u0438 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0430","description":"\u0427\u0430\u0441\u0442\u043e \u0437\u0430\u0434\u0430\u0432\u0430\u0435\u043c\u044b\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u044b \u0438 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0430"}},"_links":{"self":[{"href":"https:\/\/rmecms.hz.labs.retouch4.me\/en\/wp-json\/wp\/v2\/pages\/417","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rmecms.hz.labs.retouch4.me\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rmecms.hz.labs.retouch4.me\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rmecms.hz.labs.retouch4.me\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rmecms.hz.labs.retouch4.me\/en\/wp-json\/wp\/v2\/comments?post=417"}],"version-history":[{"count":16,"href":"https:\/\/rmecms.hz.labs.retouch4.me\/en\/wp-json\/wp\/v2\/pages\/417\/revisions"}],"predecessor-version":[{"id":1366,"href":"https:\/\/rmecms.hz.labs.retouch4.me\/en\/wp-json\/wp\/v2\/pages\/417\/revisions\/1366"}],"wp:attachment":[{"href":"https:\/\/rmecms.hz.labs.retouch4.me\/en\/wp-json\/wp\/v2\/media?parent=417"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}